SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of selectivetrendsstudio.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of selectivetrendsstudio.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solid tips, wish for videos!
Brilliant!
Wow!
Flexible, practical, and super helpful. What I love most is that you can move through these at your own pace. The strategies fit so well with our family and really made a difference.
These resources are so easy to understand and apply. I’ve seen huge improvements in my family’s communication already. The guides walk you through everything step-by-step, and I love the flexibility to work at my own pace.
🌟🌟🌟🌟🌟
🌞✨
Outstanding!
The peace checklist is a lifesaver! I never knew exactly what steps to take when things got heated at home, but this guide breaks it down so clearly. It’s easy to follow, and we’ve seen some great changes already.
Really useful and practical! I love how everything is digital, so I can access it anytime. The strategies work well for resolving family conflicts, but the emotional intelligence guide felt a little short. I expected more depth in that section. It’s a great resource overall, though!
ok
💯💯
This has honestly been one of the best things I’ve bought for my family! I feel like we’re all so much more emotionally connected and understanding. The conflict resolution strategies are simple but so effective.
🎯📚
This product has really helped us communicate better! However, I wish there were more examples for different situations. The emotional intelligence guide was useful, but I felt like it could’ve gone deeper into certain topics. Overall, we’ve seen improvements in our family dynamics. Four stars for great content!
If you're ready to resolve family conflicts with compassion, this is for you. The strategies are easy to understand, and the emotional intelligence tips have improved our relationships. Every part of this toolkit has been super useful.
Highly practical, very useful for families.