SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of selectivetrendsstudio.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of selectivetrendsstudio.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One of the best purchases I’ve made as a new parent! The advice on caring for my newborn’s sensitive skin has been so useful. Plus, the nail trimming guide is spot on. I feel like I can handle anything now. 😌
superior
Just got this newborn care bundle and it's really helping us first-time parents. The checklists are great, making sure we don't forget anything important.
efficient
I’ve learned so much with this bundle! From bathing my newborn to keeping their skin and nails healthy, the advice is spot on. The nail trimming instructions made it stress-free. I can’t thank this bundle enough!
valuable
Helpful tips, but sometimes confusing instructions.
Every new parent needs this guide. The bathing tips were incredibly helpful, and the umbilical cord care section was so gentle. I feel so much more confident about trimming my baby’s nails now – no more accidental cuts! 💕
Absolutely love it!
Bathtime used to be stressful for me, but now it’s a breeze! The step-by-step bath instructions are clear, and the frequency checklist helped me establish a solid routine. The skin care tips have kept my little one’s skin so soft! 💕
satisfactory
I never thought I would need so much guidance on newborn care, but this bundle really helped! The nail trimming section was particularly reassuring, and the umbilical cord care instructions were clear and comforting. I feel so much more confident now.
Good, but could be more detailed.
This bundle has been such a relief for me. Bathing my newborn was intimidating at first, but the guide made it feel so natural. The step-by-step instructions on trimming nails were also an absolute life-saver. No more accidental scratches!
🌟💥
The checklists alone are worth their weight in gold; they’ve become essential to our daily routine with baby.
Helpful, but didn’t cover everything.
With this bundle, we've felt more confident and less stressed about caring for our baby. It's been a real blessing.
ok
I feel so much more confident thanks to this guide. The bathing tips are easy to follow, and the frequency checklist helps me stay on track. Plus, the newborn skin care instructions have kept my baby’s skin perfect!