SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of selectivetrendsstudio.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of selectivetrendsstudio.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Teen Talk Toolkit was a game-changer for us. We're having more open conversations about mental health than ever before.
i've seen real change since using this bundle. it works wonders.
If you're unsure how best to support your teen's mental health, this resource provides practical solutions that can be implemented immediately
career checklist assisted us in identifying strengths, so helpful!
Worthwhile
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The career guide is super helpful in guiding my kid towards his future.
The pressures of career planning can be overwhelming for teenagers; this bundle provides tools necessary to ease those pressures effectively
I've got to say, this toolkit isn’t just another set of resources; it’s an investment in your relationship with your child. What stands out most is how actionable everything is - no theory or jargon here! Just straightforward advice that you can start using right away whether dealing with emotional struggles or career choices. If you're looking for ways to support your teen through these critical years, don't hesitate - grab this bundle now!
The career support guide is fantastic! It helped us explore various career options and identify my child's strengths.
helpful
A one-stop solution to provide the support your teenager needs during formative years.
I feel more confident and equipped now after using these guides. So worth it!
Tackling adolescent anxiety became easier thanks to this bundle. Much needed help!
Anxiety can be a beast but this guide gave us practical ways to manage it.
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I liked how the bundle connects emotional well-being with future planning. It feels holistic and intentional. That said, it does require commitment to sit down and work through thoughtfully. This isn’t a quick-read solution, and I underestimated the time needed to apply everything consistently.
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This toolkit has empowered me to support my teen’s emotional well-being effectively.
a useful resource to navigate the complexities of raising a teenager.
The Career Support Checklist is an excellent tool for helping teens explore their future options. It’s really helped us have meaningful conversations about career planning.